How do I change my password (or my email address)?
Your password and email address for the ACS Network are part of a single record of information at the ACS that is used to manage all your interactions with the Society. The easiest way to change your password or email address is to go to www.acs.org and edit your account there. (Select Show Account Details, then "edit my profile".) There is currently a link to the application to change your personal information at the bottom right of you Network profile page.
Where do I find my groups?
The trick to this is to realize that a group is a container that holds content and so it is a PLACE. You can hit "Browse" in the topbar and select places, then groups. You can filter to the groups you own or that you belong to in the left hand side bar.
Where do I find my draft blog post?
Go to the top bar and select content. If you are logged in, "Drafts" should appear in the left hand navigation.
I was invited to an ACS Group, but when I go to that group it says that I am not authorized. How do I access this group?
The Network is checking the email address that is associated with your profile to the one to which the invitaton was sent. If these are different, i.e. if you have multiple email addresses, you may have received an invitation at one address but your ACS Network profile is using another one and the system does not recognize you. Either change your email address or have the user who invited you to send you and invitation to the email address associated with your Network profile.
Do I need to be a member to join the ACS Network?
No, the ACS Network is open to the chemical community in general. The only requirement is that you create an ACS ID, i.e. an account with us with which you will log in to the Network.
I am logged into www.acs.org, but when I go to the Network, it say Welcome Guest. What should I do?
The best way to handle this situation is to go to www.acs.org and edit your ACS record (Select Show Account Details, then "edit my profile"). Change your email address or your address or your postal address or your opt-in status. Save the record, then go back in and change it so that it contains the correct information and has you opted into the ACS Network. This should force the correct information to be sent to the Network and it should recognize you when you go the ACS Network. (See Login Issue - What to do if the ACS Network doesn't recognize you for explicit screenshots on this process.)
For other help with your ACS ID (login credentials), go to the help page on www.acs.org.
I want to reply to a discussion or vote in a poll but don't see any options to do so.
Make sure that you are logged in -- the light blue bar should say "Welcome, name". If it says "Welcome, Guest" then you need to log in. Users must be logged in to add, change, edit content and access any groups which are not open.
I received an email from the Network. When I click on a link, it says I have IE6 and need to upgrade my browser. What's up with this as I am already on a newer version of Internet Explorer?
There is a documented bug with the current version of the ACS Network in which it sometimes does not correctly recognize your version of Internet Explorer. This will be fixed the next time we upgrade the Network.
In the meantime, you can attempt to use a different browser. Alternatively, go the Network and click on the very first icon at the top of the page. This will take you to your "Activity Page" which contains the information that is also contained in your email.