As of 3/26/2021 - This bug has been fixed.
We have identified a bug which appeared as a result of a recent product release. .
This bug prevents PDFs, zip files, and other attachments from being downloaded when they are in a restricted area (i.e. nt in a public space).
This has been escalated and the vendor is working to address it. It is a high priority but may take some time to identify, implement, and test a solution.
We will post a new message once this has been resolved. Thank you for your patience.