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Bruker GC-MSD equipment failing!!!

Question asked by Jesus Velazquez Fernandez on Mar 2, 2016
Latest reply on Mar 3, 2016 by Guest

Our lab bought a GC-MSD from Bruker, but they have taken 15 months and the equipment does still not function properly, to whom We should contact (from Bruker) to get the chromatograph to work properly? we have tried to contact phone numbers and emails but nobody reply!, The equipment had a cost of $250,000 USD and Noone from Bruker assume the responsibility to fix or make the GC-MSD work properly. We are desperate, we have lost samples and funding because of the delay of the Company