Login Issue - What to do if the ACS Network doesn't recognize you

    On occasion, a user will be able to login on www.acs.org or on the ACS Network (https://communities.acs.org), but the ACS Network does not  recognize them.  In this case, they will see this on www.acs.org:acs.org-loginnew.png

    but will see this on  the ACS Network:


    This happens when the ACS Network thinks you opted out and could be a result from you opting out, or databases getting out of sync (which happens with multiple databases talking to each other over virtual space). To opt-in or resync your Network Account, do the following:


    1. Go to www.acs.org and login. (Do not go to the ACS Network yet.)
    2. Open My Account.
    3. If you are not opted into the Network, you should see an option to "Join the ACS Network".  Selecting this will take you to an Opt-in page which should allow you to opt-in. If you see "Access the ACS Network" instead of the "Join ACS Network", please skip to Resetting your opt-in status (below). 
    4. To Opt-in, select the check box to agree to the terms and agreements, then select Opt-In.
    5. You should then be taken to the ACS Network and be logged in.

    Resetting your opt-in status

    If when you click on My Account on www.acs.org, you see "Access the Network" but the ACS Network doesn't recognize you, there is a database mismatch.  The easiest way to reset it is to force it to resend the data.


    • On the profile management page, opt out of the Network by unchecking the box under "ACS ID Information".
    • Enter "OK" at the bottom of the page. You should end up back the my account page.
    • OYou should see "Join the ACS Network" select it and proceed as you would from step 3 above.


    If this does not work, you may contact help@acs.org for further help with your ACS account.