Login Issue - What to do if the ACS Network doesn't recognize you

On occasion, a user will be able to login on www.acs.org or on the ACS Network (https://communities.acs.org), but the ACS Network does not  recognize them.  In this case, they will see this on www.acs.org:acs.org-loginnew.png

but will see this on  the ACS Network:

network-login-bar.png

This happens when the ACS Network thinks you opted out and could be a result from you opting out, or databases getting out of sync (which happens with multiple databases talking to each other over virtual space). To opt-in or resync your Network Account, do the following:

 

  1. Go to www.acs.org and login. (Do not go to the ACS Network yet.)
  2. Open My Account.
    myaccount-acs.orgnew.png
  3. If you are not opted into the Network, you should see an option to "Join the ACS Network".  Selecting this will take you to an Opt-in page which should allow you to opt-in. If you see "Access the ACS Network" instead of the "Join ACS Network", please skip to Resetting your opt-in status (below). 
    optin-acsorgnew.png
  4. To Opt-in, select the check box to agree to the terms and agreements, then select Opt-In.
    optin-inpage-acsorgnew.png
  5. You should then be taken to the ACS Network and be logged in.
    network-loggedin-corgnew.png

Resetting your opt-in status

If when you click on My Account on www.acs.org, you see "Access the Network" but the ACS Network doesn't recognize you, there is a database mismatch.  The easiest way to reset it is to force it to resend the data.

editprofile-newacsorg.png

  • On the profile management page, opt out of the Network by unchecking the box under "ACS ID Information".
    pma-change.png
  • Enter "OK" at the bottom of the page. You should end up back the my account page.
  • OYou should see "Join the ACS Network" select it and proceed as you would from step 3 above.

 

If this does not work, you may contact help@acs.org for further help with your ACS account.